We deliver customer experience transformation by solving complex problems
Unify CRM and ERP capabilities and break down data silos with Dynamics 365—modern, intelligent cloud applications that help move your business forward.
Microsoft Dynamics 365 For
Talent
Customer Insights
Customer Service
Field Service
Finance and Operations
Marketing
Project Service Automation
Retail
Sales
The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications. Companies can choose from the following Microsoft Dynamics 365 applications and features:
Talent
Human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.
Customer Insights
Combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.
Customer Service
Omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.
Field Service
Scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.
Finance and Operations
Financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.
Marketing
Connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools.
Project Service Automation
Project planning, resource scheduling, time and expense management, and service analytics.
Retail / Sales
Unified commerce tools, store and employee management, merchandise management and operational insights. Provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.
Benefits of Dynamics 365
By combining Dynamics 365 CRM and ERP with Microsoft’s productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers.
Microsoft Dynamics NAV
Microsoft Dynamics NAV is a single fully integrated solution designed to automate and facilitate the flow of data between critical back-office functions and incorporates all facets of the business process.